How to Dispute SPI Direct Service Charges on Your Credit Card


Managing online accounts and payments has become an integral part of our financial transactions. If you find yourself questioning a SPI Direct service charge on your credit card statement, understanding the dispute process is crucial. In this post, we’ll guide you through the steps on how to dispute SPI Direct service charges and provide insights into managing your SPI account effectively.

Understanding SPI Direct Service Charges:

Viewing Invoices and Statements:

Access your invoices and statements online by logging in to the SPI online document access portal.

Online Payment Options:

Pay your invoices online using the SPI online billing portal. To log in, you’ll need an enrollment token found at the bottom of your invoices or statement.

Payment Methods:How to Dispute SPI Direct Service Charges on Your Credit Card

Choose from ACH or credit card for online payments. Note that credit card transactions may incur a 0.5% service charge.

Email Notifications:

Stay informed by receiving email notifications when your invoices are available online. You can also print them directly from the portal for your records.

Account Management:

Enhance your account’s functionality by adding multiple users. Assign different roles and permissions to streamline account management for your team.

Contacting Local Credit Manager:

Should you encounter any questions or issues with the online portal, feel free to reach out to your local credit manager for assistance.

Disputing SPI Direct Service Charges:

Review Your Credit Card Statement:

Carefully review your credit card statement and identify the SPI Direct service charge in question. Ensure it aligns with your SPI account activity.

Gather Documentation:

Collect relevant information related to the SPI Direct service charge, including the transaction date, amount, and any supporting documents.

Contact SPI Direct Customer Support:

Initiate the dispute process by reaching out to SPI Direct’s customer support. You can find contact details on their official website or in your account portal.

Communicate with Your Credit Card Issuer:

If needed, contact your credit card issuer to dispute the charge. Provide them with the gathered documentation and any communication with SPI Direct regarding the issue.


Disputing SPI Direct service charges on your credit card involves a systematic approach, from reviewing your account online to contacting SPI Direct’s customer support and, if necessary, communicating with your credit card issuer. By following these steps, you can navigate the dispute process effectively and ensure the accuracy of your financial transactions. If in doubt, consult with SPI Direct’s customer support or your credit card issuer for guidance on the resolution process.


  1. : How can I view my SPI Direct invoices and statements online?
  2. Q: What is the process for paying SPI Direct invoices online?
    • A: Utilize the SPI online billing portal for online payments. You’ll need an enrollment token located at the bottom of your invoices or statement to log in.
  3. Q: What payment methods are accepted for SPI Direct online payments?
    • A: You can choose between ACH or credit card. However, be aware that credit card transactions may carry a 0.5% service charge.
  4. Q: How can I receive notifications when my SPI Direct invoices are available?
    • A: Enable email notifications to stay informed about the availability of your invoices online. Additionally, you can print them directly from the portal.
  5. Q: Is it possible to manage multiple users on my SPI account?
    • A: Yes, you can add multiple users to your account and assign different roles and permissions to streamline account management.
  6. Q: What should I do if I encounter issues with the SPI Direct online portal?
    • A: Contact your local credit manager for assistance if you have any questions or encounter issues while using the online portal.
  7. Q: How do I initiate the dispute process for an SPI Direct service charge?
    • A: Start by reviewing your credit card statement, gathering relevant documentation, and then reaching out to SPI Direct’s customer support for assistance.
  8. Q: Where can I find contact information for SPI Direct’s customer support?
    • A: You can find contact details on SPI Direct’s official website or within your online account portal.
  9. Q: Can I dispute an SPI Direct service charge directly with my credit card issuer?
    • A: Yes, if necessary, you can contact your credit card issuer to dispute the SPI Direct service charge. Provide them with documentation and communication with SPI Direct.
  10. Q: What steps should I follow if I’m dissatisfied with the resolution of my dispute?
    • A: If you’re not satisfied with the resolution, consider reaching out to relevant consumer protection agencies or seeking legal advice for further guidance.